Privacy Policy

1. Introduction

Fidelis Invona ("we", "us", or "our") respects the privacy of individuals who visit our website and interact with our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this policy carefully to understand our practices regarding your personal data.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

We may collect and process the following categories of information:

• Contact information — such as your name, email address, and phone number, when you submit a form, request information, or contact us directly.
• Account information — details you provide when registering for or using any tools or dashboards offered on our website.
• Technical information — including IP address, browser type, device information, referring pages, and usage patterns collected automatically through cookies and similar technologies.
• Communications — records of correspondence if you contact us via email, forms, or other channels.

We do not knowingly collect sensitive personal data (such as health, religious, or biometric information) through our website.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services
• Responding to enquiries and providing customer support
• Sending administrative information, such as updates to our terms or policies
• Improving and personalising the user experience on our website
• Analysing usage trends to inform product and content decisions
• Complying with applicable legal obligations

We do not sell personal data to third parties.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, analyse traffic, and understand how visitors interact with our content. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

Where required, we will request your consent before placing non-essential cookies on your device.

6. Data Sharing and Disclosure

We may share personal data with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or communication tools, under appropriate confidentiality and data protection obligations
• Professional advisers, including legal and financial consultants, where necessary
• Regulatory or governmental authorities, where required by law or to protect our legal rights
• A successor entity in the event of a merger, acquisition, or sale of assets

We do not disclose personal data to third parties for their own independent marketing purposes without your consent.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

10. International Data Transfers

If personal data is transferred outside of your country of residence, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.